Swiss Post Solutions strengthens its employee development program with new leadership training


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Swiss Post Solutions (SPS), an innovative leader in business process outsourcing and digitization solutions, has launched a new development opportunity for its employees as part of its globally recognized SPS Leadership Academy (SPSLA). National level. The SPSLA program will consist of eight leadership courses designed to support the company-wide vision, mission and strategic goals of SPS.

With customer satisfaction being a key measure of its success, SPS understands that delivering educational programs to its staff must be a perpetual priority. By teaching these skills to those who lead others or are responsible for taking initiatives on behalf of the company, this training aims to increase the leadership capabilities of its employees who have primary contact with customers and their respective customers.

Through its employee development programs, SPS is able to improve job performance, increase customer satisfaction and retain key personnel by promoting positive changes in skills and behaviors. SPS is an industry leader in employee training and development and was awarded a Bronze Award for “Achievements in Workforce Development and Learning” as part of the 2017 Stevie® Awards for Top Employers. SPS’ internship program has also been recognized by Vault as one of the best programs for the past three years.

SPS North America Director of People Russ Cusick said, “The SPS Leadership Academy training aligns perfectly with our culture of continuous improvement and is an important part of our service excellence initiatives and job enrichment. This program trains all of our employees, from mailroom clerks to senior management, to become leaders within the company. »

SPS offers its employees more than 700 hours of voluntary professional training and works closely with its customers to develop specific programs for its on-site personnel. This 8-week Leadership training is intended for SPS Managers and field employees.

About the SPS

We connect the physical and digital worlds

Swiss Post Solutions (SPS) is a leading provider of business process outsourcing solutions and innovative services in the field of document management. A strong international customer base relies on SPS’s ability to imagine, design and build end-to-end solutions, and to be its trusted advisor for key BPO value drivers: localization strategy, process optimization and technologies , such as intelligent automation. Part of the Swiss Post Group headquartered in Bern, Switzerland, SPS’s 6,800 specialist employees and partners cover the entire industry, focusing on banking, insurance, telecommunications and healthcare, meeting to the needs of customers in more than 20 countries.

Swiss Post Solutions (SPS) North America (NA) offers a comprehensive suite of business process outsourcing solutions and document management services that transform key business applications from paper to digital documents, enabling improved workflow and increased efficiency. In the field of outsourced office services, SPS NA provides solutions to clients from a wide range of industries, including financial services, insurance, higher education, legal, media and entertainment, and manufacturing, among others. Based in New York, SPS NA has offices in Los Angeles, San Francisco, Chicago and Washington DC. For more information, visit

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