From the Fifth Third ESG Report 2020: Employee Development


Northampton, MA –News Direct– Fifth Third Bancorp

Fifth Third’s learning and development programs are built on a growth mindset, the belief that everyone’s skills and abilities can be enhanced through dedication and hard work inspired by a thirst for learning.

We believe that learning and development should be accessible to meet a range of employee needs and adapt to a work environment in which skills must evolve rapidly. Thus, we provide a rich mix of education, experiences, exposure and tools needed to expand knowledge and skills.

Each year, Fifth Third requires all employees and casual/contract workers to complete a series of risk and compliance related courses. Together, these courses support strong risk management behaviors and teach employees how to be responsible for managing risk. Compliance officers and executives in each line of business sign off on all training specific to an employee’s role. A series of courses are launched every quarter and employees are given time to complete the full courses during working hours. New employees, whether new to the fifth third or to a particular position by transfer or promotion, are assigned courses differently than existing employees. Our Doing the Right Thing course consists of eight modules related to our core values, our code of business conduct and ethics, and how we manage risk while interacting with and serving customers.

In 2020, voluntary and on-demand learning opportunities have grown, giving employees the ability to take advantage of three different resources. LinkedIn Learning offers courses in business, technology, and creative categories; Harvard ManageMentor is a learning and performance support resource for critical management skills; and Pluralsight, a technology skills-based platform, focuses on the technologies and tools most in demand today. These resources are connected through an easy-to-use learning experience platform called Degreed. Degreed offers a unique and seamless skills development experience, powered by artificial intelligence and aimed at developing the skills of today and tomorrow.


As part of Human Capital’s strategic priority of developing great leaders, Fifth Third has deliberately established a set of four leadership capabilities that align with our company’s vision, core values ​​and strategic priorities, and which enhance our leaders’ abilities to drive success and empowerment in an increasingly diverse workforce and digital environment. The features are: bonding, being a great coach, leading with agility, and acting like an owner.

In 2020, we launched a series of comprehensive leadership capabilities learning journeys. Each learning path includes self-guided online training and resources, as well as an instructor-led virtual learning simulation. Immersive simulations require leaders to demonstrate their leadership capabilities while tackling some of the most difficult and defining challenges they are likely to face as the business continues to evolve and transform. Learning journeys, along with learning cafes, provide managers with flexible opportunities to focus on building skills, socialize and collaborate with other leaders, and deepen their knowledge on key topics through group interactions such as discussion forums and debriefing sessions.


Our Women in Leadership program is one way to address the gender imbalance in leadership positions. It is an integrated development experience for high performing female senior managers who have a significant impact on the success of the Bank. The program is focused on accelerating preparation to lead at the next level and ultimately the C-suite. Since its inception in 2015, 40 female leaders have participated in the program, with 10 graduating in March 2020. Of these, 50% of program graduates received a promotion or expanded their responsibilities, skills and experience through new roles.

Participants are challenged to look inward, outward and forward to apply their leadership abilities through skill building, coaching and exposure to improve business results. Through this experience, these female leaders gain the insight to lead authentically through understanding and promoting their distinctive strengths and talents. Women in Leadership alumni stay in touch with each other, build community within the Bank, and continue to work on their development plans.

Being intentional and transparent in our investment in women benefits not only the women in the program, but the Society as a whole, others who aspire to the program, and sponsors who invest in program participants.

The following excerpt is taken from Bancorp’s Fifth Third Environmental, Social and Governance Report 2020 from page 73.

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